Privacy Policy
This document contains a full explanation of how your personal information is collected, used and kept secure at vipbet.
Introduction and Scope
This privacy policy applies to the vipbet platform. When you open an account at vipbet, play casino games or place sports bets, you voluntarily provide certain personal information. This policy explains clearly how that information is handled.
vipbet treats user privacy as a top priority. By using the platform you are considered to have agreed to the terms of this policy. To read this policy and the overall terms of service together, please visit our Terms and Conditions page.
This policy applies only to vipbet's own digital platform. vipbet is not responsible for the privacy policies of third-party websites or services.
1 Information We Collect
1.1 Information provided at registration
When you create an account at vipbet, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Current address (including division and district)
- National ID number or details of another verifiable identity document
- Preferred payment method details (bKash, Nagad or Rocket number)
1.2 Automatically collected information
Certain technical information is recorded automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Session duration and navigation patterns
- Cookie and session data
- Gaming and betting history
1.3 Payment-related information
Transaction details are recorded during deposits and withdrawals. vipbet does not directly store payment card numbers or banking credentials. Payments are processed through mobile financial services (bKash, Nagad, Rocket) and the security protocols of the relevant service provider are followed.
2 Purpose of Data Use
Collected information is used for the following purposes:
2.1 Account management
Personal information is used to verify your identity, keep your account secure and make the login process safe. This information is also used to alert you if any unusual activity is detected on your account.
2.2 Financial transaction processing
Your information is used to verify deposit and withdrawal requests and to complete payments within the set timeframe (30 minutes to 3 hours).
2.3 Service improvement
User behaviour is analysed to improve platform performance, make decisions about adding new games and features, and enhance the overall user experience.
2.4 Responsible gaming
We help our users maintain healthy gaming habits. vipbet follows a responsible gaming framework to analyse gaming pattern data, identify risky behaviour and provide support where needed.
2.5 Communication and support
Contact information is used to communicate with you via live chat or email, to send promotional messages (with your consent) and to inform you of important platform updates.
3 Data Security Methods
vipbet uses multiple layers of security to protect your personal and financial information.
3.1 Encryption
All data transfers are encrypted using SSL (Secure Socket Layer) protocol. Sensitive information stored on servers is protected using AES-256 encryption.
3.2 Access control
Access to personal information is strictly limited. Only authorised staff can view the information needed to carry out specific tasks. Every access is logged and regularly audited.
3.3 OTP verification
OTP verification is mandatory when making important changes to an account, processing withdrawal requests and logging in from a new device.
3.4 Firewall and monitoring
The platform's servers are monitored around the clock. Any unusual activity is detected immediately and preventive action is taken.
4 Data Sharing and Disclosure
vipbet does not sell your personal information to third parties for any commercial purpose. However, information may be shared in specific circumstances:
4.1 Payment service providers
The minimum information required to complete transactions via bKash, Nagad and Rocket is shared with the relevant mobile financial service. This information is used entirely securely and only to complete the transaction.
4.2 Technology partners
Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI and others) receive limited technical information needed to operate games on the platform. They do not receive personally identifying information.
4.3 Legal obligations
Information may be disclosed in compliance with applicable law upon receipt of a valid legal order from a competent court or government authority. In such cases, every effort will be made to notify you in advance where possible.
4.4 Fraud prevention
To protect the security of the platform and prevent financial fraud, limited information may be shared with verified security partners.
5 Cookies and Tracking Technologies
5.1 What cookies are and why they are used
Cookies are small data files stored in your browser. vipbet uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and operate the platform's basic functions.
- Functionality cookies: Remember your language preference, display settings and other personalised choices.
- Analytics cookies: Collect anonymous statistics to understand which sections of the platform are used most.
- Security cookies: Prevent fraudulent login attempts and CSRF attacks.
5.2 Cookie control
You can block or delete cookies from your browser settings. However, blocking essential cookies may disrupt account login and transaction functions.
6 User Rights
You have the following rights over your own personal information:
6.1 Right to access information
You can request full details of what information we hold about you, how it is being used and with whom it has been shared.
6.2 Right to correct information
If any information in your profile is incorrect, you can have it corrected by contacting the support team via live chat or email.
6.3 Right to delete information
When requesting account closure, you may also request deletion of your personal information. However, certain information may be retained for a set period in cases of legal obligation or ongoing financial disputes.
6.4 Right to opt out of promotional communications
You can stop receiving bonus offers or promotional messages at any time. Change this preference from your account settings or by contacting the support team.
7 Data Retention Period
Information for active accounts is retained for as long as the account remains open. After account closure, certain information is retained for the following reasons:
- Financial transaction records: at least five years
- Identity verification documents: minimum three years after account closure
- Gaming history: two years after account closure
- Communication logs (support chat, email): one year
After the stated period has passed, information is securely deleted or anonymised.
8 Protection of Minors
vipbet strictly follows a 21+ age policy. No information is knowingly collected from minors. Age is verified at registration and identity documents may be requested in cases of doubt.
If it becomes known that information from a minor was collected by mistake, that account is immediately closed and all related information is deleted. To learn more about our platform, visit the About Us page.
9 Policy Changes
This privacy policy may be updated from time to time to improve the platform's services or in response to legal changes.
If any significant change is made, advance notice will be sent to your registered mobile number or email. If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy.
The date of each revision will be shown at the top of the page. Previous versions are available from the support team on request.
10 International Data Transfers
As vipbet is an international online platform, data processing may in some cases take place outside Bangladesh — for example, game servers, backup servers or security services may be located abroad.
For such data transfers, encryption and contractual security measures are ensured. Before sending data to a third country, its data protection standards are assessed to confirm they are adequate.
11 Response to Data Breaches
If a security breach occurs, vipbet will immediately take the following steps:
- Identify the source of the breach and take immediate preventive action
- Notify affected users within 72 hours
- Temporarily secure the affected accounts
- Communicate the scope and nature of the issue transparently
- Complete the necessary investigation and recovery process
User security is always vipbet's first priority.
Privacy Contact
If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team. We are available seven days a week, 24 hours a day to assist in Bengali and English.
You can also find answers to common questions about your data rights in our FAQ section.